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5 ans d'experience

Competences

Passenger Safety & Security Emergency Procedures & First Aid Customer Service Excellence Inflight Service & Sales Cabin Preparation & Compliance Communication & Conflict Management Multicultural Teamwork Stress & Time Management Microsoft Word Microsoft Excel Microsoft PowerPoint

Experience

Cabin Crew

Ryanair (United Kingdom: Manchester & Edinburgh)

2024-01 - 2025-12

Ensured passenger safety in strict compliance with aviation regulations, performed safety demonstrations and emergency procedures, and delivered high‑quality inflight service and onboard sales. Assisted passengers with special needs and resolved conflicts, maintaining cabin cleanliness and operational readiness. Collaborated effectively with multicultural flight crews, contributing to a safe and pleasant travel experience.

Content Coordinator / Content Moderator

Majorel

2021-01 - 2023-12

Reviewed and moderated digital content according to safety and quality standards, applying rigorous procedures and attention to detail. Identified potential risks and policy violations, handling sensitive situations with professionalism. Contributed to process optimisation and productivity improvements across the moderation team.

Customer Service Associate

Tourism Agency (Medina)

2020-01 - 2021-12

Assisted international customers with bookings and travel arrangements, managing high call volumes and resolving issues efficiently. Delivered service excellence in time‑sensitive situations, ensuring customer satisfaction and repeat business.

Formation

Master’s Degree in Finance and Banking, Bachelor’s Degree in Economics and Management

Langues

Japanese

native

French

fluent

English