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0 ans d'experience

Competences

Customer Service Problem Solving Conflict Resolution Upselling E-commerce Order Management Print-on-Demand Workflow CRM Tools Time Management Multitasking AHT Optimization CSAT Improvement Communication Attention to Detail Adaptability

Experience

Call Center Agent

Handled high‑volume inbound and outbound calls, ensuring clear communication and high customer satisfaction. Resolved customer issues quickly and professionally, contributing to positive service outcomes. Managed orders, account updates, and support tickets using CRM tools. Maintained excellent performance metrics such as AHT, Quality Score, and CSAT.

Restaurant Server

Delivered fast and friendly service in a high‑pressure environment, managing tables, orders, and food delivery with strong attention to detail. Handled cash transactions and provided efficient checkout service, ensuring smooth operations and customer satisfaction.

Langues

Arabic

native

English

intermediate

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