Ground Handling & Passenger Service Agent

Swissport Aspire – Mohammed V International Airport

2023-01 - 2024-12

Delivered premium VIP hospitality services, managing food and beverage for elite travelers. Coordinated Fast Track procedures to ensure seamless passenger transit. Acted as first point of contact, providing reception, guidance and clear directions within the airport. Managed airside logistics in restricted areas while strictly adhering to international aviation safety and security protocols. Resolved passenger inquiries, maintaining high satisfaction levels in a fast‑paced environment.

Customer Service Assistant (Parapharmacy)

2024-01 - 2025-12

Provided customer assistance in a parapharmacy setting, measuring blood pressure and blood sugar for clients. Ensured accurate recording of vital signs and offered guidance on product usage. Maintained a friendly and approachable demeanor while handling high‑volume inquiries.

Aviation Security Training

Professional Formation & Grooming Training

2026-03 -

Completed an intensive aviation security course covering safety procedures, threat assessment, and emergency response. Gained practical experience in security protocols applicable to airport operations.